Careers 2018-07-02T11:32:50+00:00

Careers

I have very happily worked for Avian for over 2 years and feel very lucky to work for such a supportive, interesting and diverse company. I am the proud leader of a committed and professional team who strive to provide excellent customer service whilst meeting the requirements of our clients.

Maria – Team Leader, Insurance Desk

“One of the best and most supportive companies I have worked for.”

David

“It’s been a pleasure working with Avian Mobile, I’ve been here 3 years and it’s been amazing, looking forward for the future working with Avian.”

Sanjay

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Call Centre Agent/Installation Coordinator/Insurance Telematics 

Salary: Competitive with Bonuses

Avian Mobile is an award winning and accredited service provider, operating in the Automotive and Telecommunications industries. We began our journey in 1987 as a small service provider and year on year we have enjoyed rapid growth in the market. As a result, we are looking to appoint an Installations Coordinator to join our Insurance Telematics team on-site at our busy head office in Surrey.

You will be part of our passionate and successful in-house team of staff, who deliver end to end solutions to our wide range of insurance clients. The role presents a great opportunity for progression as the company expands and a fantastic work environment. We pride ourselves in delivering an excellent service to our customers and we are a company that is very focused on the development of our staff. There has never been a better time to get on board.

Reporting to the Customer Services Manager / Team Leader your principal role as Installations Co-ordinator will beto book and allocate out installation work for our Insurance Telematics customers in accordance with and within designated and monitored guidelines.

  • To manage large amounts of inbound and outbound calls in a timely manner

  • Book installation work politely and efficiently

  • Responding to internal and external inquiries resolving queries or discrepancies relating to customer orders, identifying customers’ needs, clarifying information and researching each issue thoroughly

  • Keep accurate records of all conversations in our call centre database in a comprehensible way

  • To effectively allocate work to Avian Mobile Engineers and Sub-contracted Engineers in accordance with the given guidelines

  • Where applicable, ensuring that payment is received for jobs carried out by taking credit card details and processing payment

  • Assist the Customer Services Manager / Team Leader on day to day administration ensuring each task is completed daily and as instructed

  • Communicate with all other members of staff in a professional and effective manner

  • To perform from time to time, within reason, any other duties as required by your manager or member of senior management
  • You are responsible for ensuring that all your activities are performed in an efficient, courteous and timely manner in accordance with the company’s Quality Control System and Health and Safety regulations

The role requires a calm and confident telephone manner, strong organisational skills and the ability to remain calm under what can be a high pressure environment during busy periods. If you enjoy problem solving, and like to take ownership within your role, we would like to hear from you today. The position requires candidates with customer service experience, ideally within a call centre environment. Proven experience of scheduling Engineers or as an Installations Coordinator would be of particular interest.

The ideal person specification:

  • Previous experience in a customer service role
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi task, set priorities and manage time effectively
  • I.T. literate with strong understanding of MS office suite

The position will be to work 37.5hrs, covering Monday – Saturday work patterns. Therefore it is a preference that applicants are able to cover each of the above working days.

Why people love working for us!

  • Competitive starting salary
  • Performance related bonus scheme
  • Full training provided
  • Pension scheme contributions
  • Discounts on travel and much more

Is this the next challenge for you?

Apply now by submitting your CV and covering letter today! Successful candidates may be shortlisted for a brief telephone interview.

Avian Mobile is a supporter of equal opportunities in the workplace.

Contact Us

Customer Account Team Co-ordinator

Department: Call Centre

Salary: Competitive dependant on experience – plus bonus

Reports to: Customer Accounts Team Leader

Role

Your principal role will be to book in and allocate out installation work and its related equipment in accordance with designated and monitored guidelines and standards.

To carry out your role, you will be required to liaise closely with representatives of a designated set of Customer Accounts, their users, field engineers and suppliers to ensure that work is carried out effectively and to customers’ satisfaction.

Responsibilities

You are responsible for ensuring that all your activities are performed in an efficient, courteous and timely manner in accordance with the company’s Quality Control System and Health and Safety regulations.

To maintain and uphold the reputation of Avian Mobile at all times.

Duties

The activities below relate to the day to day functions of your role:

  • Booking installation work politely and efficiently
  • Ensuring all documentation, both computer and paper based is accurate and on time
  • Liaising with other relevant members of staff to ensure that sufficient paper work and information is communicated to enable shared jobs to be carried out efficiently and that ultimately there is sufficient documentation to permit the prompt creation of invoices to clients
  • Being the first point of contact for day to day operations on your designated accounts, you are required to maintain regular communication with the designated contact name
  • Where possible and applicable, you need to put forward Avian Mobile as their installers of choice for all in-car installations and to liaise with our designated sales representative for that account if you are aware of potential opportunities
  • Where applicable, ensure that bookings are made in accordance with Purchase Orders received to the extent that there is sufficient value in the POs to cover booked work
  • In addition, if required, to make sure that payment is received for jobs carried out by taking credit card details and processing for payment
  • Allocating jobs to Avian Mobile engineers and Sub-contracted engineers in accordance with given guidelines
  • Where appropriate, use engineers’ diaries efficiently by always trying to allocate work in the most cost efficient manner
  • Communicate with all other members of staff in a professional and effective manner
  • To perform, from time to time, within reason, any other duties as required by your manager or any member of the senior management

Requirements

  • Previous experience in a customer service role
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi task, set priorities and manage time effectively

The position will be to work 37.5hrs, covering Monday – Saturday work patterns. Therefore it is a preference that applicants are able to cover each of the above working days.

Why people love working for us!

  • Competitive starting salary
  • Performance related bonus scheme
  • Full training provided
  • Pension scheme contributions
  • Employee Benefits Scheme providing discounts on travel and much more

Is this the next challenge for you? Apply now by submitting your CV and covering letter today!

Successful candidates may be shortlisted for a brief telephone interview.

Avian Mobile is a supporter of equal opportunities in the workplace.

Contact Us


Installation Technician

Avian Fleet is an award winning and accredited service provider who supplies a full range of vehicle based products and in field services to companies throughout the UK. To date, we have carried out installation and service work on more than 1,000,000 vehicles, including over 50,000 front line emergency service vehicles.

Due to continued growth we are expanding our highly skilled team of Installation Technicians and can offer full time opportunities Nationwide to service our portfolio of clients by performing installation, repair and maintenance related duties.

Role Profile

Reporting to the Regional Engineering Manager you will be:

  • Providing an efficient installation service for black box vehicle devices, vehicle tracking equipment and telematics

  • Fitting blue light and multi channel CCTV systems for new client contracts

  • Liaising with office based personnel with regards to new assignments

  • Accurate information must be logged, ensuring timely delivery and a first class service

  • Visiting existing clients to perform diagnostics and maintenance on fleet equipment

  • Working alongside senior engineering personnel to gain further understanding of technical installations

  • Completion of all appropriate paperwork

This Installation Technician role requires a good level of attention to detail, planning and organisation. It is expected that you will provide a timely, polite and efficient service to all clients and ensure that maximum customer satisfaction is achieved on all work. It is desired that you have a strong interest in cars and engineering and have an aptitude to pick up new technologies.

Skills & Experience

  • A good technical understanding of automotive repair, electrical engineering and auto mechanics with an interest in new developing technologies

  • Good, hands-on field experience in a similar role is highly desirable

  • Strong customer service skills, possessing the ability to translate information to non technical clients

  • IT literacy and a good level of written and verbal language skills are required

  • Commitment to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work on all assignments

  • This role is typically suited to an individual with at least 1 year’s work experience in the field of both Auto Mechanics and Electrics although we would consider someone who has recently completed a relevant apprenticeship.

Benefits

The Installation Technician role offers a fantastic opportunity for training, progression and development, presenting you with endless opportunities to build on your existing skills and knowledge, working on the latest technology in the industry. Avian Fleet is a supporter of equal opportunities in the workplace.

  • Competitive salary

  • In addition to your salary there is a performance related bonus scheme

  • Company vehicle

  • Company mobile phone

  • Company uniform provided

  • Full training and specialist equipment provided

  • Pension Scheme for eligible employees

  • Avian Fleet is a supporter of equal opportunities in the workplace.

  • Staff Benefit Scheme providing travel and holiday discounts, annual passes and much more

Is this the next challenge for you? Apply now for an immediate start by submitting your CV and covering letter today!

Contact Us