Careers

I have very happily worked for Avian for over 2 years and feel very lucky to work for such a supportive, interesting and diverse company. I am the proud leader of a committed and professional team who strive to provide excellent customer service whilst meeting the requirements of our clients.

Maria – Team Leader, Insurance Desk

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Customer Service Agent

Do you have outstanding customer service skills? Are you looking to expand your experience and take the next step in your career?

Due to our continued growth, we are expanding our customer service team.

Salary: Competitive starting salary of £19k

Avian Fleet are leaders within the telematics industry.  We are award-winning specialists in vehicle safety installations, telematics and connected technology.  We have developed an exceptional reputation over our 30 years’ operating.

We work with some of the biggest multi-national organisations, major equipment manufacturers and leading network providers across the whole of the UK.

Customer Service Agent Role:

Your principal role as Customer Service Agent will be to book and allocate installation work with our engineers for a wide range of insurance customers.

Using our in-house database, you will manage requests and communications whilst working within defined KPI’s, maintaining a high level of service and quality.

Reporting to the Customer Services Manager / Team Leader your principal role as an Installations Customer Service Agent will be to book and allocate out installation work for our Insurance Telematics customers in accordance with designated and monitored guidelines. Key duties:

  • To manage large amounts of inbound and outbound calls in a timely manner
  • Book installation work politely and efficiently
  • Respond to internal and external enquiries resolving queries or discrepancies relating to customer orders, identifying customers’ needs, clarifying information and researching each issue thoroughly
  • Keep accurate records of all conversations in our call centre database in a comprehensible way
  • To effectively allocate work to Avian Mobile Engineers and Sub-contracted Engineers in accordance with the guidelines provided
  • Where applicable, ensuring that payment is received for jobs carried out by taking credit card details and processing payment
  • Assist the Customer Services Manager / Team Leader on day-to-day administration, ensuring each task is completed daily and as instructed
  • Communicate with all other members of staff in a professional and effective manner
  • To perform from time-to-time, within reason, any other duties as required by your manager or member of senior management
  • You are responsible for ensuring that all your activities are performed in an efficient, courteous and timely manner in accordance with the company’s Quality Control System and Health and Safety regulations

The role requires a confident telephone manner, strong organisational skills and the ability to remain calm under what can be a high-pressure environment during busy periods.

Installations | Customer Service| Insurance | Telematics | Customer Service Agent

Essential Skills

  • Proven experience within a customer service role
  • Strong communication skills with the ability to communicate effectively at all levels
  • Passionate in customer service
  • Ability to work with a diverse array of people, challenging in a non-confrontational way and build successful working relationships
  • Ability to multitask, set priorities and manage time effectively
  • IT Literate

Desired Skills

  • Customer focus and adaptability to different personality types
  • Good command of Microsoft applications
  • Previous experience in a call centre

Benefits

  • Competitive starting salary of £19k
  • 20 days holiday entitlement – following completion of 5 years’ service a further day each year going to a maximum of 25 days per year
  • Pension Scheme
  • Hundreds of shopping discounts available on gift cards/ecards from John Lewis, Debenhams, M&S. Discounts on cinema tickets at Odeon, VUE and massive savings on tech from Currys PC World, Apple Store, Samsung and much more

You will be part of our passionate and successful in-house team of staff, who deliver end to end solutions to our wide range of insurance clients.

If you enjoy problem solving, and like to take ownership within your role, we would like to hear from you today. The position requires candidates with customer service experience, ideally within a call centre environment. Proven experience of scheduling Engineers or as an Installations Coordinator would be of particular interest.

This is an exciting opportunity for someone looking to develop their account management skills in a fast-paced environment.  You will be an energetic and enthusiastic self-starter.  Our clients that you will be working with are established industry leaders in telematics, insurance and fleet transport and therefore the role requires you to take ownership and deliver excellent customer service.

If you are looking to develop your customer service skills working within a fast-paced environment we would like to hear from you today!

Contact Us


Professional Services Co-ordinator

Do you have outstanding customer service skills?  Are you looking to expand your experience and take the next step in your career?

Due to our continued growth, we are currently looking for a Professional Services Co-ordinator to join our busy team!

Salary: Competitive starting salary of £23k

Avian Fleet are leaders within the telematics industry.  We are award-winning specialists in vehicle safety installations, telematics and connected technology.  We have developed an exceptional reputation over our 30+ years’ operating.

We work with some of the biggest multi-national organisations, major equipment manufacturers and leading network providers across the whole of the UK.

Professional Services Co-ordinator Role:

You will be part of our passionate and successful in-house team, who deliver end to end solutions to our wide range of fleet clients. The role presents a great opportunity for progression as the company expands and a fantastic work environment. We pride ourselves on delivering an excellent service to our customers and we are a company that is very focused on the development of our staff. There has never been a better time to get on board

Professional Services Co-ordinator Duties:

  • Working closely with our clients, their customers as well as our national team of engineers, a key activity will be scheduling installation and service work for a wide range of vehicles around the UK.
  • We are often required to manage stock and ensure that the correct equipment is on site when our engineer arrives. This will involve close liaison with our warehouse and appropriate product training will be provided.

We aim to deliver the highest levels of customer service at all times and it is important that you look to develop close working relationships with your various points of contact whilst maintaining a close eye on KPI’s

Professional Services Co-ordinator Requirements:

Essential Skills

  • Proven experience within a customer service role
  • Strong communication skills with the ability to communicate effectively at all levels
  • Passionate in customer service
  • Ability to work with a diverse array of people, challenging in a non-confrontational way and build successful working relationships
  • Ability to multitask, set priorities and manage time effectively
  • IT Literate

Desired Skills

  • Customer focus and adaptability to different personality types
  • Previous experience or technical knowledge of the Commercial Fleet and/or telematics industry would be extremely beneficial
  • Good command of Microsoft applications
  • Previous experience in a call centre
  • The role requires a confident telephone manner, strong organisational skills and the ability to remain calm under what can be a high-pressure environment during busy periods

Professional Services Co-ordinator Benefits:

  • Competitive starting salary of £23k
  • 20 days holiday entitlement – following completion of 5 years’ service a further day each year going to a maximum of 25 days per year
  • Pension Scheme
  • Staff Benefit Scheme – Hundreds of shopping discounts available on gift cards/ecards from John Lewis, Debenhams, M&S. Discounts on cinema tickets at Odeon, VUE and massive savings on tech from Currys PC World, Apple Store, Samsung and much more

This is an exciting opportunity for someone looking to develop their account management skills in a fast-paced environment.  You will be an energetic and enthusiastic self-starter.  Our clients that you will be working with are established industry leaders in telematics, insurance and fleet transport and therefore the role requires you to take ownership and deliver excellent customer service.

If you are looking to develop your customer service skills working within a fast-paced environment we would like to hear from you today!

Contact Us


Auto Electrician

Avian Fleet is an award winning and accredited service provider who supplies a full range of vehicle based products and in field services to companies throughout the UK. To date, we have carried out installation and service work on more than 1,000,000 vehicles, including over 50,000 front line emergency service vehicles.

Due to continued growth we are expanding our highly skilled team of Auto Electricians and can offer full time opportunities Nationwide to service our portfolio of clients by performing installation, repair and maintenance related duties.

Benefits

The Auto Electrician role offers a fantastic opportunity for training, progression and development, presenting you with endless opportunities to build on your existing skills and knowledge, working on the latest technology in the industry. Avian Fleet is a supporter of equal opportunities in the workplace.

  • Competitive Salaries – Based on starting skill set

  • In addition to your salary there is a performance related bonus scheme.

  • Company vehicle

  • Company mobile phone

  • Company uniform provided

  • Full training and specialist equipment provided

  • Pension Scheme for eligible employees

  • Avian Fleet is a supporter of equal opportunities in the workplace.

  • Staff Benefit Scheme providing travel and holiday discounts, annual passes and much more

Role Profile

Reporting to the Regional Engineering Manager you will be:

  • Providing an efficient installation service for black box vehicle devices, vehicle tracking equipment and telematics

  • Fitting blue light and multi channel CCTV systems for new client contracts

  • Liaising with office based personnel with regards to new assignments

  • Accurate information must be logged, ensuring timely delivery and a first class service

  • Visiting existing clients to perform diagnostics and maintenance on fleet equipment

  • Working alongside senior engineering personnel to gain further understanding of technical installations

  • Completion of all appropriate paperwork

This Auto Electrician role requires a good level of attention to detail, planning and organisation. It is expected that you will provide a timely, polite and efficient service to all clients and ensure that maximum customer satisfaction is achieved on all work. It is desired that you have a strong interest in cars and engineering and have an aptitude to pick up new technologies.

Skills & Experience

  • A good technical understanding of automotive repair, electrical engineering and auto mechanics with an interest in new developing technologies

  • Good, hands-on field experience in a similar role is highly desirable

  • Strong customer service skills, possessing the ability to translate information to non technical clients

  • IT literacy and a good level of written and verbal language skills are required

  • Commitment to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work on all assignments

  • This role is typically suited to an individual with at least 1 year’s work experience in the field of both Auto Mechanics and Electrics although we would consider someone who has recently completed a relevant apprenticeship.

Is this the next challenge for you? Apply now for an immediate start by submitting your CV and covering letter today!

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