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Sales Administrator

Do you have outstanding customer communication skills combined with a B2B sales administration background? Do you have relevant experience in either the fleet, commercial vehicle, telematics or DVR marketplaces? Are you looking to expand your experience and take the next step in your career?

If so, we are looking to recruit a Sales Administrator to join our busy team!

The successful candidate will work directly for our National Sales Manager. Your principal role as our Sales Administrator will encompass an interesting and wide range of activities.

We believe that this will be a busy and exciting role offering plenty of scope for the successful candidate to develop a wide range of skills.

Salary: Competitive

Sales Administrator Duties:

• Proactively assisting with the management of all inbound and outbound sales enquiries. This involves handling inbound and making outbound calls, general sales administration, preparing quotations, processing orders and helping to ensure that we always deliver a consistently professional service to our clients.
• Liaising with our Project & Engineering Managers as well as our Fleet Support Desk ensuring that everyone has the necessary information to allow the work to successfully proceed.
• Helping to build long term client relationships by delivering a consistently responsive service with a friendly and professional manner
• Inputting and managing data within a CRM system
• Helping to identify and secure new business in existing and new markets. This may encompass a variety of online, telephone and email activities including a level of market research and competitor analysis.
• Validating Fleet Project Lists. Where we are involved in projects for fleet clients, vehicle lists are often submitted to us on spreadsheets, and in addition to other functions, you will be responsible for initially seeing that such lists contain the necessary information in the correct format.
• You will also be involved in a variety of other activities in support of the sales function of the business.

Sales Administrator Requirements:

• Proven experience within a customer service and/or sales / sales support role
• Excellent verbal and written communication skills with the ability to build relationships effectively at all levels
• A strong desire to learn in a fast-paced environment.
• Self-Motivation – This will be a busy and hopefully rewarding role and whilst you will have plenty of support around you, we are very much looking for a self-motivated individual with excellent time management skills and a keen eye for detail
• Windows Based Computer and MS Office literate – You should be competent using a Windows based computer running a variety of Microsoft Office products including Outlook, Word, PowerPoint, Teams, and Excel.
• Notes: We use Office 365 which means that we have the latest versions of MS Office products. Within MS Word, you should be able to layout information in tables and complete mail/email merges.  Within PowerPoint, you should be able to produce a presentation, apply templates, incorporate images and tables from other documents and apply transitions.  Within Excel, you should be able to freeze panes, resize/format/sort cells/columns, and rows as well as utilise basic functions.

Sales Administrator Benefits:

• This will be a mostly remote work position with periodic meetings in either the Cambridge and/or Surrey areas.
• We offer 20 days holiday entitlement a year for the first 5 years following which, this increases by 1 day per annum up to a maximum of 25 days per year.
• Pension Scheme
• Via free Edenred (or similar scheme) Membership, Hundreds of shopping discounts are available on gift cards/ecards from John Lewis, Debenhams, M&S. Discounts on cinema tickets at Odeon, VUE and massive savings on tech from Currys PC World, Apple Store,  Samsung and much more – (retailers may change from time to time)

About the Company:

Avian Fleet are leaders within the telematics installation industry, working with our emergency services fleets, some of the biggest multinational corporations, major equipment manufacturers and major network providers across the whole of the UK.

We are award-winning specialists in vehicle safety installations, telematics and connected technology and we have developed an exceptional reputation over the last 30 years’.

If you are looking to develop your customer service and sales skills working within a fast-paced environment, then we would love to hear from you today.

If you feel you are suitable for the Sales Administrator role then please, apply now!

Customer Service Agent

Do you have outstanding customer service skills?  Are you looking to expand your experience and take the next step in your career?

Due to our continued growth, we are expanding our customer service team.

Your principal role as Customer Service Agent will be to book and allocate installation work with our engineers for a wide range of insurance customers.

Using our in-house database, you will manage requests and communications whilst working within defined KPI’s, maintaining a high level of service and quality.

Reporting to the Customer Services Manager / Team Leader your principal role as an Installations Customer Service Agent will be to book and allocate out installation work for our Insurance Telematics customers in accordance with designated and monitored guidelines. Key duties:

• To manage large amounts of inbound and outbound calls in a timely manner
• Book installation work politely and efficiently
• Respond to internal and external enquiries resolving queries or discrepancies relating to customer orders, identifying customers’ needs, clarifying information and researching each issue thoroughly
• Keep accurate records of all conversations in our call centre database in a comprehensible way
• To effectively allocate work to Avian Mobile Engineers and Sub-contracted Engineers in accordance with the guidelines provided
• Where applicable, ensuring that payment is received for jobs carried out by taking credit card details and processing payment
• Assist the Customer Services Manager / Team Leader on day-to-day administration, ensuring each task is completed daily and as instructed
• Communicate with all other members of staff in a professional and effective manner
• To perform from time-to-time, within reason, any other duties as required by your manager or member of senior management
• You are responsible for ensuring that all your activities are performed in an efficient, courteous and timely manner in accordance with the company’s Quality Control System and Health and Safety regulations

The role requires a confident telephone manner, strong organisational skills and the ability to remain calm under what can be a high-pressure environment during busy periods.

Installations | Customer Service| Insurance | Telematics | Customer Service Agent

Essential Skills

• Proven experience within a customer service role
• Strong communication skills with the ability to communicate effectively at all levels
• Passionate in customer service
• Ability to work with a diverse array of people, challenging in a non-confrontational way and build successful working relationships
• Ability to multitask, set priorities and manage time effectively
• IT Literate

Desired Skills

• Customer focus and adaptability to different personality types
• Good command of Microsoft applications
• Previous experience in a call centre

Benefits

• 20 days holiday entitlement – following completion of 5 years’ service a further day each year going to a maximum of 25 days per year
• Pension Scheme
• Hundreds of shopping discounts available on gift cards/ecards from John Lewis, Debenhams, M&S. Discounts on cinema tickets at Odeon, VUE and massive savings on tech from Currys PC World, Apple Store, Samsung and much more

You will be part of our passionate and successful in-house team of staff, who deliver end to end solutions to our wide range of insurance clients.

If you enjoy problem solving, and like to take ownership within your role, we would like to hear from you today. The position requires candidates with customer service experience, ideally within a call centre environment. Proven experience of scheduling Engineers or as an Installations Coordinator would be of particular interest.

Project Manager

Avian Fleet provides installation and support services to some of the UK’s best Telematics and Vehicle Safety Equipment suppliers including several well know Motor Insurance Companies.

With more than 100 mobile technicians around the UK, we need to ensure that every engineer arrives for each job on time and with the correct equipment at hand to complete the planned work.

With increasing levels of activity, we are now looking to enhance our Projects team with a Project Manager to take up a variety of new and ongoing projects.

Working hand in hand with other Project Managers and Project Co-ordinators, you will be liaising closely with Clients and our Operations Team, as well as our Installation Engineers to ensure that everyone is fully aware of all upcoming activity.

We embrace remote working where possible and you will be a valued member of our passionate and successful team, where you will have the chance to make a real difference to our business.

Key Skills and Attributes

• You’ll need to be self-motivated and highly proactive. Where we have laid out processes or procedures, these need to be followed. However, often you will also need to use your initiative to ensure that we have everything covered for those times when Clients place new and unexpected demands on us
• Whilst often rewarding, this can be an extremely pressured role. Attention to detail and timeliness are always critical. As well as being well organised, you will need to have very strong written and verbal communication skills
• A willingness to take on responsibility
• A basic understanding of the products and services we offer is desired
• Previous experience in a Projects or Fleet services role

Whilst training will be given, you’ll need to be generally computer literate and have specific practical experience with the following applications:

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel – Specifically, working with data tables

Key Responsibilities

• Validate Client supplied data (usually on spreadsheet) and upload it to our database
• Participate in Project Planning calls then create, maintain, and distribute the necessary project documentation as required
• Liaise with and update senior members and project managers within the Client’s organisation to ensure projects are operating efficiently
• Collate resource availability and effectively allocate and communicate work to employed and sub-contracted Installation Engineers in accordance with the guidelines provided
• Coordinate stock / equipment to all work sites where applicable
• Respond to internal and external queries relating to project activity
• Administer job changes via the system and ensure that work records are closed down in a timely manner and contain any pre-agreed project specific information
• Oversee the day-to-day administrative side of the department including but not limited to Purchase orders, clear downs, job sheets, reports etc.
• Ensure that all jobs within scope are in a chargeable position by month end with any queries being raised either internally or with Clients without delay
• Ensure that all day-to-day activities are completed in a timely and accurate manner and in accordance with the company’s Quality Control procedures and in line with our Health and Safety guidelines
• Perform other reasonable duties as may be required by the company’s senior management team
• Ensure customers are dealt with professionally and in a courteous manner

Benefits

• Salary according to experience
• Flexible Home / Office Working opportunities
• 20 days initial holiday entitlement – then, following completion of 5 years’ service a further day each year going to a maximum of 25 days per year
• Pension Scheme
• Hundreds of shopping discounts available on gift cards/ecards from John Lewis, Debenhams, M&S, Argos and many more, plus discounts on cinema and theatre tickets, tech purchases, experiences, restaurants and much more

About Avian Fleet

Starting as a family-owned company in 1987, Avian Fleet has grown to become a multi award-winning business covering the UK and beyond.

Today, with more than 30 years heritage behind us, we remain inherently proud of the exceptional quality of service our people continue to deliver to our Clients across the UK.

Auto Electrician

Avian Fleet is an award winning and accredited service provider who supplies a full range of vehicle based products and in field services to companies throughout the UK. To date, we have carried out installation and service work on more than 1,000,000 vehicles, including over 50,000 front line emergency service vehicles.

Due to continued growth we are expanding our highly skilled team of Auto Electricians and can offer full time opportunities Nationwide to service our portfolio of clients by performing installation, repair and maintenance related duties.

Benefits

The Auto Electrician role offers a fantastic opportunity for training, progression and development, presenting you with endless opportunities to build on your existing skills and knowledge, working on the latest technology in the industry. Avian Fleet is a supporter of equal opportunities in the workplace.

• Competitive Salaries – Based on starting skill set

• In addition to your salary there is a performance related bonus scheme.

• Company vehicle

• Company mobile phone

• Company uniform provided

• Full training and specialist equipment provided

• Pension Scheme for eligible employees

• Avian Fleet is a supporter of equal opportunities in the workplace.

• Staff Benefit Scheme providing travel and holiday discounts, annual passes and much more

Role Profile

Reporting to the Regional Engineering Manager you will be:

• Providing an efficient installation service for black box vehicle devices, vehicle tracking equipment and telematics

• Fitting blue light and multi channel CCTV systems for new client contracts

• Liaising with office based personnel with regards to new assignments

• Accurate information must be logged, ensuring timely delivery and a first class service

• Visiting existing clients to perform diagnostics and maintenance on fleet equipment

• Working alongside senior engineering personnel to gain further understanding of technical installations

• Completion of all appropriate paperwork

This Auto Electrician role requires a good level of attention to detail, planning and organisation. It is expected that you will provide a timely, polite and efficient service to all clients and ensure that maximum customer satisfaction is achieved on all work. It is desired that you have a strong interest in cars and engineering and have an aptitude to pick up new technologies.

Skills & Experience

• A good technical understanding of automotive repair, electrical engineering and auto mechanics with an interest in new developing technologies

• Good, hands-on field experience in a similar role is highly desirable

• Strong customer service skills, possessing the ability to translate information to non technical clients

• IT literacy and a good level of written and verbal language skills are required

• Commitment to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work on all assignments

• This role is typically suited to an individual with at least 1 year’s work experience in the field of both Auto Mechanics and Electrics although we would consider someone who has recently completed a relevant apprenticeship.

Is this the next challenge for you? Apply now for an immediate start by submitting your CV and covering letter today!