Business Operations Update – 26 July 2021
I would like to thank all our clients for their continued support, particularly throughout the past 17 challenging months. I’m pleased to say that we have managed to keep occurrences of the virus extremely low within our workforce, with nobody suffering any apparent long-term effects.
Operationally, throughout this time we have upgraded and relocated all of our IT infrastructure, moving increasing elements of it into the Cloud.
With our people, we have always operated on a remote working basis for many of our technical management and administration staff and have now taken the decision to broaden that to include more flexible working opportunities for the rest of the team that are able to do so.
We are in the final throws of moving our warehousing and logistics to a far larger shared facility in the Midlands where we have just appointed a dedicated Logistics Manager.
In other areas of the business, we are currently experiencing extremely high levels of activity and we are now in the process of recruiting staff in Sales Support, on our Fleet Desk and in Technical Support which should give us greatly improved capabilities, particularly in the heavy fleet sector.
We are also starting to roll out our auto dialler system where appropriate, which we expect to significantly improve our scheduling times and will advise clients further if and when we introduce it for their account.
With the devolved administrations’ change of positions concerning COVID-19 working practices we, along with many other organisations and to provide confidence to our clients, have taken the decision to continue to operate largely under previous rules. This means that our engineers will continue to use sanitiser and masks where appropriate and adhere to social distancing wherever practical. To underpin this, we also require all field and office staff to carry out Lateral Flow Tests on a weekly basis.
We will keep these procedures under review and advise accordingly if our position changes.
Although the more serious risks from COVID-19 are significantly reduced, we want to do our part to minimise the opportunity for further variants and in the process, help to keep our people, clients and their customers as safe as possible.